Refund Policy

Our Commitment to You

At Drogon TV, we are committed to the excellence of our IPTV subscription service. This policy details the conditions under which refunds may be issued, ensuring clarity and fairness for every customer.

Refund Eligibility

You might qualify for a complete or partial refund based on the following conditions:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Follow these steps to submit your refund request:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

At each phase, you'll get an email alert. Delays may occur when responding during weekends or festive seasons.

Exceptions (When Refunds Are Not Provided)

In these cases, refund requests cannot be honored:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Once authorized, we complete refunds within 3 business days, but the money may take 5-10 business days to appear in your account based on your financial institution.

Generally, refunds aren't given for changed preferences beyond the 7-day timeframe. We advise carefully evaluating our features and seeking clarification before purchasing.

We automatically renew subscriptions. In case you forget to cancel before renewal, get in touch with us immediately. Refunds are determined based on each specific situation.